INTERNAL EXPRESS SHIPPING

International (Delivery 2-4 working days) 20 Euro

Denmark/Sweden (Delivery 2-3 working days) 10 Euro

Shipping world wide via DHL, UPS, GLS &PostNord

FREE SHIPPING ON ALL ORDERS OVER 200 Euro

 

Payment

Orders can be paid with the following : Dankort, Visa, Mastercard, American Express, Paypal, ApplePay, MobilePay and Klarna.

  

RETURNS

Items may be returned within 30 DAYS of you receiving your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including cables and manuals.

To complete your return, we require a receipt or proof of purchase.

Refunds are made to the original payment method. If that is unavailable, we will issue a store credit. Returns may only be made once, items purchased with a store credit are unrefundable.

Once we receive your return, please allow 3-5 business days for your refund to be processed and 5-10 days for the bank to post the refund to your account.

  

DAMAGED/WRONG ITEMS
If you receive an incorrect item or an item that is damaged, please contact customer service immediately info@norbymarine.com. Please send a photo of the damaged item if applicable.

You have 7 days after the purchase to exchange or get a refund on defective items. 

 

EXCHANGES

Unfortunately we are unable to offer exchanges. If you would like to exchange an item from your order, simply return the original item for a refund or store credit and place a new order.

If you are concerned about an item going out of stock in the meantime, we recommend placing the new order while your return is being processed.

 

SHIPPING

Ship the items you wish to return back to us. Please note, any international shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

Mail your return using your carrier of choice to:

NORBY NAVIGATION LIGHT ApS

Aavej 17
4040 Jyllinge
Denmark
att.: Returns #Order number